Developer Support Engineer

About This Role: We’re hiring a Developer Support Engineer to be the first line of technical support for the thousands of developers building with our technology. You’ll respond to inbound requests, triage and diagnose issues, and ensure developers receive fast, accurate, and empathetic help, whether through direct responses or by routing problems to the right internal teams. This role is ideal for someone who thrives in a fast-paced, highly technical environment, has a deep curiosity about how things work, and takes pride in creating clarity out of chaos. You’ll collaborate closely with our Developer Success, Engineering, and Sales teams to make sure every developer gets the help they need and that their feedback informs how we build. You’ll Thrive here if You: are obsessed with helping developers succeed are known as the go-to person for solving tricky technical issues work hard and can move fast without sacrificing quality care deeply about polish, detail, and clear communication are a fast learner, frequently picking up new tools, systems, and skills The best way to impress us is by showing how you help others unblock themselves—and maybe by tinkering with the platform along the way 😊 Who You Are: 2–4 years of experience in developer support, technical support, or a customer-facing engineering role Strong problem-solving skills with a methodical approach to debugging Familiarity with APIs, SDKs, and networking basics (HTTP, WebRTC, WebSocket, SIP) Clear written and verbal communicator who can explain technical details concisely Comfortable using tools like Postman, curl, Wireshark, and browser dev tools Curious and empathetic, always keeping the developer’s perspective in mind Nice to Have: Experience with real-time infrastructure frameworks and protocols such as WebRTC, SIP, or cloud communications APIs Familiarity with AI and agent platforms, including voice AI systems or frameworks that combine speech, reasoning, and real-time interaction Familiarity with AI and agent platforms, including voice AI systems or frameworks that combine speech, reasoning, and real-time interaction Experience using ticketing or issue-tracking tools like Linear, Jira, or Zendesk Basic scripting or automation experience for improving internal workflows or triage efficiency