Implementation Specialist

1.Lead onboarding for Gong-sourced customers, managing the full lifecycle from intro to go-live. 2.Serve as a product expert across our Calendar product, Handoff, Concierge, Distro, and Chat AI. 3.Guide customers through the integration with Gong Engage, optimizing sequences, workflows, and rep usage. 4.Identify cross-product use cases, recommending Concierge, Distro, Chat AI, or other capabilities that solve customer pain points. 5.Manage a high-volume implementation pipeline, keeping customers engaged and driving fast time-to-value. 6.Run configuration, training, and build sessions, particularly around Salesforce integrations, routing logic, and workflow setup. 7.Influence customer decisions with strong sales acumen—communicating value, handling objections, and steering toward best practices. 8.Leverage AI tools to streamline follow-ups and maintain momentum across many simultaneous implementations. 9.Work cross-functionally with Sales, Partnerships, and Product to ensure a seamless customer experience and drive mutual success with Gong. 10.Provide clear documentation of implementation progress, risks, and milestones for internal and partner visibility.