Patient Care Services Representative

* Answering questions about products and services through text message, email and/or phone calls. * Making inbound and outbound calls with patients to answer questions or concerns while ensuring a high level of customer service in all interactions. * Delivering information about offerings. * Ensuring patient satisfaction and maintaining professional patient support. * Handling patient complaints and identifying the appropriate response and strategy to solve issues as quickly as possible. * Keeping records of patient interactions, processing patient accounts, and filing documents. * Assisting doctors with various requests to handle specific patient issues/questions. * Providing excellent service to both internal department teams as well as external customers.