As a Customer Success Advisor, you will be supporting members globally. English fluency is, therefore, required, and additional language(s) is(are) a plus. Our business is growing fast, and we want to make sure we can keep providing the best quality service to our members. We’re known for our fast response, positive attitude, and a real desire to find the best working solutions for the people who chose to use our products and services. We aim to provide top-notch service, so we will be expecting you to be quick on your feet, proactive, and an absolute team player.
Responsibilities
– Responding to members’ queries regarding our products and services
– Monitoring of member accounts, including debit card transactions, fiat and bitcoin transfers, etc
– Addressing members in a professional, respectful and friendly manner
– Taking ownership of members’ issues, following up on outstanding requests, and escalating issues when necessary
– Onboarding of prospective members – assisting them from applying for membership until they are fully onboarded
– Conducting Zoom calls to assist prospective members with the onboarding process
– Educating prospective members queries regarding our products and services, and conducting Zoom calls when necessary
– Monitoring of queues in Kustomer to check for prospective members stuck in onboarding process and reaching out to them if necessary
– Maintaining of dashboard to provide statistical data
Perks
Equity ownership We believe in ownership. Every team member receives equity so you share in the company’s long-term success. Strong reputation in Web3 & blockchain Working here is a powerful career credential. You’ll be part of a global network of leading technologists and entrepreneurs across the crypto ecosystem. Continuous learning & career growth Access our Advance Program, including full Coursera access, structured learning modules, and ongoing development opportunities. Unlimited vacation & holidays We encourage real downtime to recharge. Along with unlimited time off, we also observe company-wide “zero productivity” days to fully disconnect and reset. Flexible working arrangements Our async-first culture gives you flexibility in how and when you work, designed for a globally distributed team. Remote-first culture Work from anywhere. Collaborate with teammates across 6 continents and experience truly global teamwork.
