Database Support Engineer (APAC)

About the Company We are a Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. About the Role We’re looking for an experienced Database Support Engineer to join our Support Team and help developers unblock complex issues, build more reliably, and get the most out of our platform. You’ll work closely with customers and engineering, helping us improve product quality and developer experience based on real-world usage. This role is ideal for someone who thrives in async, fast-paced environments and is excited about building developer tools that scale to millions. What You’ll Be Responsible For In this role, you’ll: Resolve Technical Issues: Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries. Provide Consultative Advice: Offer proactive guidance to optimize workloads, avoid common pitfalls, and provide tailored advice to our most advanced users. Bridge the Gap to Engineering: Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid reproduction steps. Investigate Deeply: Ask smart, targeted questions that turn incomplete reports into actionable cases. Communicate Effectively: Communicate clearly and empathetically with users of all levels—especially during high-impact or time-sensitive situations. Drive Product Improvement: Spot patterns across tickets and recommend improvements to documentation, tooling, and the product itself. Mentor and Lead: Mentor junior team members and help raise the overall bar for support quality. You Might Be a Good Fit If Experience: You have 7+ years in technical support, databases, backend engineering, SRE, or similar roles. Postgres Expertise: You know PostgreSQL deeply—including autovacuum behavior, WAL growth, long-running transactions, table bloat, and other internals. Query Optimization: You’re strong in high-performance SQL and query optimization. Troubleshooting Skills: You’re comfortable troubleshooting complex setups, including multi-tenant schema patterns and distributed system behavior. Migration Knowledge: You’ve handled data migration issues (pg_dump/restore, schema drift, failed migrations) and know how to recover safely. Technical Stack: You have hands-on experience with cloud hosting providers like AWS and are comfortable in terminal/Linux environments. Operational Mindset: You thrive in high-volume situations and can form and test assumptions quickly. Timezones & Logistics Type: Full-time position. Location: This role requires a location within APAC time zones (we do not believe in the sustainability of overnight shifts). What We Offer Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no physical offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. Health Benefits We cover 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. About the Team Our company was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. 280+ team members 55+ countries 20+ languages spoken $500M raised 500,000+ community members We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities. Hiring Process We keep things simple, async-friendly, and respectful of your time: Apply – Our team will review your application. Intro Call – A short video chat to get to know each other. Interviews – Up to four calls with: Team Leads Future teammates Someone cross-functional from product, growth, or engineering (depending on the role) Someone from our leadership/founding team Decision – We may follow up with a final question or go straight to offer.