Global Billing Operations (Collections) Manager | PST or CST | Remote

– Own the end-to-end collections process for the entire AR aging, driving timely resolution of past-due balances through proactive outreach and negotiation – Manage collections through a case management system, owning assigned tickets, queues, and collections escalations end to end – Evolve and enhance collections strategies aligned with company policies, customer segmentation, and risk profiles – Analyze AR aging, payment trends, consumption patterns, and dispute data to identify risk, prioritize actions, and improve cash flow – Resolve billing disputes by coordinating with Billing, Sales, and other internal teams – Lead and resolve complex collections escalations, applying sound judgment and risk mitigation principles – Own the downgrade and bad debt write-off process, ensuring proper review, documentation, and approvals – Spearhead continuous improvement initiatives by leveraging AI specifically in process documentation, automation, and tooling enhancements – Build systems and workflows that reduce manual effort and enable efficient, repeatable collections operations – Provide insights and recommendations to leadership on AR health, customer risk, and process efficiency – Support month-end and quarter-end close activities related to accounts receivable – Own collections cash forecasting and work closely with Finance and Strategy team to align company cash targets – Collaboration and mentorship with junior team members across Order to Cash