Own & Scale the Merchant Growth Pillar – Take full ownership of the product area at the heart of the company’s value, defining how merchants get started, see value, and grow. You’ll lead high-stakes initiatives across onboarding, incentives, cancellations, and daily workflows, pairing strong execution with clear strategic direction beyond the current roadmap. Raise the Bar on Experience-First Product Design – Apply a strong UI/UX lens to merchant-facing workflows, working closely with Design and Engineering to deliver best-in-class self-service. You’ll advocate for intuitive, opinionated product design that turns satisfied merchants into raving fans.Operate as a High-Impact, High-Visibility Product Leader – Serve as the Product leader for Merchant Growth with regular C-suite exposure and influence. You’ll earn trust across Product, Engineering, GTM, and Operations, level up the impact of two product teams, and be a key voice in shaping strategy, prioritization, and how Product shows up across the company. Set Product Strategy & Direction – Define and communicate a clear, long-term product vision aligned to company goals and customer needs. Translate strategy into focused roadmaps that emphasize outcomes over output and provide clarity across teams. Develop & Elevate Product Talent – Lead, coach, and grow Product Managers across interconnected areas, raising the bar on product discovery, experimentation, customer insight, and metrics-driven decision-making. Drive Cross-Functional Alignment – Partner deeply with Engineering, Design, Data, Operations, and Go-To-Market teams to align on priorities, trade-offs, and execution, ensuring solutions drive adoption, retention, and revenue. Champion Customer-Led Decision Making – Ground product decisions in deep customer understanding, leveraging direct merchant engagement, research, and data to balance merchant needs with end-consumer impact. Deliver with Accountability – Own execution from discovery through launch and iteration. Define success metrics, assess outcomes, and continuously refine based on learnings and market signals.
