A company in Digital Banking and Cryptocurrency

Operations Analyst

Job Details

Work from anywhere, impact everywhere We’re a fully remote team working across 30+ countries, focused on building a future of economic freedom and wealth protection. This is a full-time, 100% remote role based anywhere. Position Overview As an Operations Analyst, you’ll be part of the Operations team handling payments, reconciliations, card operations, and back-office processes. You’ll work closely with cross-functional teams, adapt to changing responsibilities, and gain a strong understanding of internal systems and the broader fintech/crypto landscape. Key Responsibilities Handle payments, troubleshoot transaction issues, and process vendor payouts Perform reconciliations and ensure accuracy of financial data Monitor card transactions, manage disputes, and support customer queries Assist with back-office operations and ongoing projects Improve processes and strengthen internal controls Requirements Experience in operations (banking, fintech, or financial services preferred) Bachelor’s degree in Business or related field Experience in payments, reconciliation, or card operations Strong analytical, problem-solving, and communication skills Advanced Excel/database skills with high attention to detail Self-starter with ability to work independently Interest in technology and cryptocurrencies Tools (Preferred) Jira, Confluence, Miro, Finastra, G-Suite, Slack, Zoom, Mastercard Connect, VISA Online Other Requirements Dedicated workspace and reliable internet Required devices and equipment Alignment with company values and ethical standards Why Join? 100% remote, work from anywhere Flexible schedule and strong work-life balance Learning budget and growth opportunities Work with a high-performance global team

Responsibilities

– Troubleshoot and resolve issues related to customer transactions – Perform daily or weekly payments to vendors or business partners – Manage transaction statements to perform reconciliations of company assets – Carry out controls to ensure financial data quality, completeness, and integrity – Monitor transaction processing, including authorizations and settlements – Manage debit card transaction disputes and fraud claims – Assist the Customer Support team with customer inquiries – Assist with various operations-related tasks to ensure timely completion – Contribute to ad hoc tasks and projects – Develop, maintain, and improve operational policies, processes, and procedures – Identify, propose, and document enhancements to processes and internal controls

Perks

100% remote work with a flexible schedule and PTO plan. Includes a yearly budget for individual learning and development goals and a collaborative team environment with high autonomy.
negotiable
Relevant experience in an Operations department, ideally from a bank, fintech, or financial institution.

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