Seniority Level: Entry-Mid Level Requirements: Strong customer service experience. Excellent written and verbal English communication skills. English proficiency must be at C1 or C2. Hands-on experience in Excel/Google Sheets, Word/Google Docs, email applications and other computer basics. Experience with Slack, JustCall, Intercom, Stripe, Calendly and Google Suite are a plus. Ability to manage several work platforms at once. Strong ability to manage time and work priorities with minimal direction. Previous remote customer service and medical experience/knowledge are a plus. A personal computer with stable internet. Availability: Monday-Friday, 10:30AM to 7:00PM Eastern Time (EST)
Responsibilities
* Answering questions about products and services through text message, email and/or phone calls.
* Making inbound and outbound calls with patients to answer questions or concerns while ensuring a high level of customer service in all interactions.
* Delivering information about offerings.
* Ensuring patient satisfaction and maintaining professional patient support.
* Handling patient complaints and identifying the appropriate response and strategy to solve issues as quickly as possible.
* Keeping records of patient interactions, processing patient accounts, and filing documents.
* Assisting doctors with various requests to handle specific patient issues/questions.
* Providing excellent service to both internal department teams as well as external customers.
Perks
Work wherever you choose Unlimited Paid Time Off Non-working holidays per country of residence Pro-rated 13th-month bonus in select regions. Referral bonuses Fun and casual work environment Employee engagement activities and virtual gatherings
