A company in Enterprise Agentic Automation

Technical Account Manager – AMER

Job Details

Our Technical Account Managers (TAMs) are trusted technical advisors, partnering closely with our most strategic customers to help them turn their process orchestration vision into measurable business value. In this highly impactful role, you’ll be “in the boat together” with clients from day one – navigating technical challenges, providing expert guidance, and ensuring smooth adoption of our platform at scale. Success means building lasting relationships, accelerating customer outcomes, and making complex technology feel approachable for diverse teams. If you thrive on collaboration, love solving unique challenges, and are excited to empower companies across industries, we want you on our fast-growing, innovative Customer Success team.

Responsibilities

Team up with other TAMs in our largest and most strategic enterprise customers and become the trusted advisor for them; leading them through all stages of their adoption journey. Technical deep dive into platform architecture related aspects of the overall TAM service portfolio. Guide the creation and execution of tailored technical adoption plans, designed to maximize business outcomes and ensure long-term success. Deliver hands-on technical guidance, best practices, and advisory services to both business and technical stakeholders – from onboarding through ongoing operations. Identify and remove execution risks by proactively conducting platform and solution health checks, facilitating escalation management, and advocating for customer needs internally. Foster strong, collaborative relationships with cross-functional teams such as Customer Success Managers, Consulting, Support, Product, Engineering, Sales and Pre-Sales to drive measurable customer outcomes at scale. Regularly spend time on-site with accounts for key milestone interactions to deepen partnerships and accelerate strategic initiatives.

Perks

Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it. In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Connection Budgets, including contributing to meetups while travelling, and local gatherings with fellow colleagues. Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending Account (LSA), a flexible, global benefit that puts you in control of your whole life, not just work, from: staying active, to caring for family, exploring personal passions, meaningful experiences, and investing in your financial wellbeing. The Live Well program launches in 2026 and scales to €1,000 annually from 2027. Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant. Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide!
$150k – $242k
At least 3 years experience as a Solution Architect, Technical Account Manager or a similar role

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